Shipping and Delivery
Smart Hiring delivers digital assessment access electronically. We do not ship physical goods.
Effective date: 20 August 2026 · Last updated: 20 August 2026
1. No physical shipping
Smart Hiring is a software service. We do not sell, pack or courier physical products. There is no shipping charge, no courier partner and no delivery address for goods.
This page exists so customers and payment-aggregator checks can see how digital access is delivered, as required for Indian online payments (including Razorpay website checks).
2. How access is delivered
Subscriptions
After Razorpay confirms a successful payment, plan entitlements are applied to the paying account. Access is ordinarily available within sixty (60) seconds of confirmation, and in any event during the same session once the payment success page is shown.
Candidate test links
When an employer invites a candidate, we send a test link by email (and display it in the employer dashboard). Delivery time then depends on the recipient's email provider. Employers should ask candidates to check spam folders.
Reports
Completed assessments and AI reports are delivered inside the signed-in dashboard. They are not posted or emailed as printed documents unless a specific export is used by the employer.
3. If access is delayed
If payment succeeded and dashboard access is not available within sixty (60) minutes, email Info@smarthiring.com with:
- Registered email.
- Order ID and Razorpay payment ID.
- Date, time and amount.
We will activate the service or, if we cannot deliver it, process an eligible refund under the Return Policy.
4. Service area and contact
The platform is operated from India and billed in INR. You need an internet connection and a supported browser. Some tests require a desktop device and fullscreen mode.
SmartHiring Ltd
E 172, 1st Floor, New Ashok Nagar, New Delhi, 110096, India
Email: Info@smarthiring.com
Delivery issue?
If payment succeeded but access did not appear, email us with your payment reference.