Return Policy
Return, cancellation and refund terms for Smart Hiring digital assessment subscriptions paid through Razorpay.
Effective date: 20 August 2026 · Last updated: 20 August 2026
1. Returns of digital services
This is Smart Hiring's Return Policy. We sell digital assessment subscriptions. There is no physical product to pack, post or exchange, so a return is processed as a cancellation of the unused service and a refund of the amount paid, on the terms below.
You may request a return by emailing Info@smarthiring.com. We will not ask you to ship anything back. Approved returns are refunded to the original payment instrument through Razorpay.
2. General principle
Smart Hiring sells digital assessment subscriptions, not physical goods. The price, plan scope, validity period and this policy are shown before you pay. A refund is processed only under this policy, the order confirmation, and mandatory rights under Indian law (including the Consumer Protection Act, 2019, where it applies).
Razorpay is the payment aggregator. Razorpay does not decide whether your order is refundable; SmartHiring Ltd does. Approved refunds are sent to the original payment instrument through Razorpay.
3. When we will accept a return or refund
You may request a refund where:
- We cancel the order before access is granted.
- Payment succeeded but the subscription or test credits were not activated.
- You were charged more than once for the same order (duplicate debit).
- You cancel within twenty-four (24) hours of payment and you have not invited any candidate, started any test, or generated any report.
- A material paid feature described at checkout was not delivered.
- A refund is required by applicable law.
4. When a return is not available
Unless the law requires otherwise, fees are not refundable where:
- A candidate invitation has been sent, a test has been started, or a report has been generated.
- You simply change your mind after using the service.
- You are dissatisfied with a hiring outcome or with a candidate's scores. Assessments do not guarantee a hire.
- You supplied incorrect details and we could not deliver as a result.
- The subscription period has expired.
- Your account was suspended for breach of the Terms and Conditions.
5. Return window and subscriptions
24-hour unused return
Email Info@smarthiring.com within twenty-four (24) hours of payment, provided no candidate has been invited and no test or report has been used. We will accept the return and refund the amount paid for that unused order.
Prepaid billing period
Plans are prepaid for the selected period shown at checkout. Stopping further use during a paid period does not automatically refund the unused days once the service has been used.
Trials
Complimentary trial credits have no cash value and are not refundable.
6. How to request a return or refund
Email Info@smarthiring.com with:
- Registered name and email.
- Order ID.
- Razorpay payment ID or transaction reference.
- Amount and date of payment.
- Reason and any supporting details.
We will acknowledge the request within two (2) business days and ordinarily decide it within seven (7) business days after we have the information we need to verify the payment.
7. Refund method and timing
Where the money goes
Approved refunds are initiated to the original payment method (card, UPI, net banking or wallet) through Razorpay. We cannot send the refund to a different account.
When you will see the credit
After we approve a refund, Razorpay typically initiates it within five (5) to seven (7) business days. Your bank, card issuer or UPI app may take additional time to post the credit. We do not control that last step and cannot promise a fixed date on which the money will appear in your statement.
Gateway charges
We will not deduct Razorpay processing charges from a refund that is due because of our error, a duplicate charge, or a mandatory consumer refund. For other approved refunds, any deduction will be disclosed to you before we process it.
8. Failed, pending and disputed payments
Duplicate payment
The extra amount is refunded after verification.
Failed payment with a debit
We will check with Razorpay. If we did not receive the funds, the block is usually released by your bank. If we did receive them, we will activate the service or refund.
Chargebacks
Please contact us before raising a chargeback so we can investigate. We may share order records, invoices and delivery logs with Razorpay to resolve the dispute. Fraudulent claims may be reported to the payment provider and authorities.
9. Contact
SmartHiring Ltd
E 172, 1st Floor, New Ashok Nagar, New Delhi, 110096, India
Email: Info@smarthiring.com
Business hours: Monday–Friday 9:00 AM–6:00 PM, Saturday 10:00 AM–2:00 PM IST. Sunday closed.
Need to return, cancel or refund an order?
Write to Info@smarthiring.com with your order ID, Razorpay payment ID, amount, date and reason.